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Contact Jobcentre Plus
How to contact Jobcentre Plus depends on the help you need - eg finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.
Start by contacting the Jobcentre Plus office that you have been dealing with if you’re unhappy with the service you’ve received - their details will be at the top of any letters from Jobcentre Plus.
Explain in detail what has happened, how this has affected you and what you want to happen to put things right.
Jobcentre Plus will try to resolve the issue over the phone or deal with your complaint within 15 working days.
If you’re unhappy with the response
You’ll be asked if you want your complaint sent to the Director General of Operations for the Department for Work and Pensions. They aim to deal with complaints within 15 working days.
If you’re still unhappy, you can then ask an Independent Case Examiner to investigate - they’ll be impartial and this is free.
If you’re unhappy with the response from the Independent Case Examiner, you can ask your MP to send your complaint to the Parliamentary and Health Service Ombudsman.
If a mistake has been made
You may get a special payment if you’ve experienced unfair treatment or suffered financially.
You can get independent advice from Citizens Advice Bureau.
Jobcentre Plus Opening Hours
Telephone: 0845 6060 234
Textphone: 0845 6055 255
Monday to Friday, 8am to 6pm
Find a Job using you local jobcentre plus office
- Find a job using Universal Jobmatch service to search for jobs near you and nationally.
- You can also phone your local Jobcentre Plus. to inquire about any job vacancies.
- You can use other resources that are made available to you at the jobcentre
- Use the Job Advisors at your local job centre plus office
Contact Jobcentre Plus
Telephone: 0845 6060 234
Textphone: 0845 6055 255
Universal Jobmatch website
you can access the service online at the following link universal jobmatch
Jobcentre plus Opening Hours
Monday to Friday, 8am to 6pm
These telephone numbers are for new benefit claims only
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Monday to Friday, 8am to 6pm
Telephone: 0845 604 3719
Textphone: 0845 608 8551
Monday, Tuesday, Thursday and Friday, 9am to 5pm
Wednesday, 10am to 5pm
