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Parent Category: ROOT Category: Frequently asked Questions
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Contact Jobcentre Plus
How you contact Jobcentre Plus depends on the help you need, for example - finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.
New benefit claims only
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Existing benefit claims
Call the correct number for your benefit to:
- if you want to discuss a claim you’ve already made
- if you need to tell the Department for Work and Pensions (DWP) about a change in your circumstances, eg you start working or your income changes
You’ll need your National Insurance number and date of birth when you call any of these numbers
| Benefit | Telephone | Textphone | Welsh language |
|---|---|---|---|
| Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance |
0345 608 8545 | 0345 608 8551 | 0345 600 3018 |
| Maternity Allowance | 0345 608 8610 | 0345 608 8553 | 0345 608 8674 |
| Bereavement | 0345 608 8601 | 0345 608 8551 | 0345 608 8772 |
| Social Fund | 0345 603 6967 | 0345 608 8553 | 0345 608 8756 |
| Universal Credit | 0345 600 0723 | 0345 600 0743 | 0345 600 3018 |
Monday to Friday, 8am to 6pm
National Jobcentre Enquiry Line (eg to cancel or change an appointment)
Telephone: 0345 604 3719
Textphone: 0345 608 8551
Welsh language: 0345 604 4248
Monday to Friday, 8am to 6pm
Don’t call these numbers if your enquiry is about Universal Credit.
Find a job
Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.
Jobcentre Plus
Telephone: 0345 606 0234
Textphone: 0345 605 5255
Welsh language: 0345 606 7890
Monday to Friday, 8am to 6pm
Get a National Insurance number
Apply for a National Insurance number or find your National Insurance number if you’ve lost it.
Write to Jobcentre Plus
If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.
Find your nearest Jobcentre Plus
Complain about Jobcentre Plus
You can complain about the service you’ve received from Jobcentre Plus.