Parent Category: Jobcentre Plus Offices Category: England
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Job Centre Plus Head Office
How to make a formal complaint
Stage 1
Get in touch with the person you have been dealing with. Tell them, or their manager, your complaint.
We will aim to send you a full reply within
10 working days of getting your complaint.
We hope you will be happy with that reply.
Stage 2
If you don't settle your complaint at stage 1, get in touch with the District Manager for where you live. Anyone in the Jobcentre, contact centre or benefit delivery centre can tell you who the District Manager is.
This manager will make sure your complaint is looked at again, and they will let you know what will be done. We aim to reply to complaints at this stage within 10 working days of getting them.
Stage 3
We will settle most complaints at stages 1 or 2. However, if you're still not happy with the answer you get at stage 2, you can write to our Chief Executive:
Jobcentre Plus Chief Executive
6th Floor, Caxton House
Tothill Street. London SW1H 9NA
Jobcentre Plus Opening Hours
Jobcentre Plus offices in England. Including London, Manchester, Birmingham, Leeds, Nottingham and more.... Use the list below to find your local Office. Our handy links offer the address of your local jobcentre plus office, contact telephone numbers, email addresses and a local map to get you there. The jobcentre plus is not just for getting your benefits but also an excellent resource for job hunting, job vacancies, part-time and full-time.
Please select an English County, Town or City from the list below to view address, local map and contact information, telephone numbers for your nearest Job Centre Plus Office.
England Job centre Plus Opening Hours.
- Jobcentres are open from 9.00 am to 5.00 pm
- Crisis Loan telephone lines are open from 8.30 am to 4.30 pm.
- Contact Centres are open from 8.00 am to 6.00 pm